From an empty appointment slot to the next patient receiving care.
A multidisciplinary clinic has reminders in its booking system, but cancellations still arrive by phone, email and voicemail. Staff chase confirmations manually, wait-list patients are contacted one at a time, and a late cancellation can leave a valuable appointment unused.
Australian evidence: Tasmania reported that unattended public outpatient appointments fell to a record-low 6.6% in May 2024, compared with more than 10% in early 2020. Its campaign was supported by courtesy confirmation calls, rescheduling, cancellation handling and wait-list auditing. View the Tasmanian Government source
Business friction
Capacity exists, but the workflow cannot reuse it fast enough.
- Staff repeatedly call patients for confirmations
- Late cancellations are difficult to refill
- Appointment history and contact preferences are fragmented
Agentic AI response
A patient-friendly confirmation and wait-list assistant.
- Send approved reminders through the patient’s preferred channel
- Capture confirm, cancel or reschedule responses
- Offer released slots to eligible wait-list patients for staff approval
Human & privacy control
AI coordinates access—not clinical care.
- Use minimum necessary data and approved systems
- Keep clinical priority and exceptions with authorised staff
- Audit outcomes for privacy, accessibility and unfair exclusion
Measures that prove value
No-show rateSlots refilledAdmin minutesDays to appointmentPatient opt-outs