From scattered repair requests to a clear, accountable maintenance queue.
A strata-management SME receives repair requests through email, phone calls, portals and committee members. Staff must establish urgency, responsibility, approval limits and contractor requirements while keeping residents informed and preserving a defensible decision trail.
Australian evidence: NSW Fair Trading reported more than 87,000 strata schemes in the state. Of more than 500 strata complaints received in 2024, 22% related to repairs and maintenance, while common-property repairs and maintenance accounted for over one-third of mediation applications in 2023 and 2024. View the NSW Fair Trading source
Business friction
A simple repair request becomes a fragmented coordination exercise.
- Duplicate and incomplete requests arrive through several channels
- Urgent issues can be buried among routine correspondence
- By-laws, quotes, approvals and resident updates require repeated chasing
Agentic AI response
A controlled maintenance intake and follow-up workflow.
- Capture requests, photographs and missing information
- Detect duplicates and retrieve relevant by-laws and repair history
- Prepare work orders, route approvals and track contractor follow-up
Human, safety & privacy control
AI coordinates the process—people make consequential decisions.
- Never depend on AI alone for emergency or safety triage
- Keep responsibility, expenditure and contractor decisions with authorised people
- Minimise resident data and preserve original evidence, decisions and overrides
Measures that prove value
Time to acknowledgeTime to resolveRequests awaiting approvalReopened jobsAdmin minutesResident complaints